It is best to provide the new insurance binder and invoice to the mortgage servicing department as soon as possible.  Borrower should call to inform the servicing department that they are changing carriers at 508-895-1550.  The new information can be faxed to 508-521-2682 or emailed to mortgageservicing@harborone.com.

We need it to be sent via fax 508-521-2680 or email mortgagepayoffs@harborone.com with customers authorization from the company requesting the pay-off.  The borrower can also call mortgage servicing directly if they are going to payoff themselves via check in the mail or visit a branch by calling 508-895-1550.

Every year HarborOne Bank completes the annual escrow analysis in June and it impacts the August payment. Any surplus check are typically issued the second week of July.

Every year HarborOne Bank completes the annual escrow analysis in June and it impacts the August payment. Any surplus check are typically issued the second week of July.

Customers are responsible for paying the excise tax on leased vehicles.

Generally, when leasing a vehicle, the customer is responsible for the excise tax. If the excise tax has not been paid by the customer HarborOne will pay the bill and assess the amount to the account.

Titles are electronically held at the RMV. We can request the title be sent to corporate or a branch for payoff.

On consumer loans we have a 10-15 day grace period. Please refer to your specific loan documents for your grace period.

You can set up a reoccurring payment through our website, by calling 1-800-244-7592, setting up a transfer through your HarborOne online banking, or visiting any one of our branches. For more information please visit https://www.harborone.com/loan-payments

By calling 1-800-244-7592 or visiting any of our branches.