Customers are responsible for paying the excise tax on leased vehicles.

Generally, when leasing a vehicle, the customer is responsible for the excise tax. If the excise tax has not been paid by the customer HarborOne will pay the bill and assess the amount to the account.

Titles are electronically held at the RMV. We can request the title be sent to corporate or a branch for payoff.

On consumer loans we have a 10-15 day grace period. Please refer to your specific loan documents for your grace period.

You can set up a reoccurring payment through our website, by calling 1-800-244-7592, setting up a transfer through your HarborOne online banking, or visiting any one of our branches. For more information please visit https://www.harborone.com/loan-payments

By calling 1-800-244-7592 or visiting any of our branches.

Yes, you will receive a monthly billing statement in the mail.

External Transfers may take between 3 to 5 business days to complete. Once you add the account we send out trial deposits to confirm the account is linked correctly. Then we request proof that you are an account signer with a copy of a statement or voided check. Once confirmed you will be able to process your external transfers.

Once you enter the information requested for the individual and account that you are transferring funds to, the destination account will be added to your list of accounts available for transfer activity immediately.

Inquiry within bill pay (CC can’t do it for them we have to walk them through how to do it from within bill pay)